US Shipping Options

UPS: Otea ships via UPS. UPS shipping rates are calculated by weight and shipped via the UPS service that is selected at checkout. Fabric and wallpaper is made to order with respective lead times noted on the product page. Lead time does not include shipping. Orders will ship once the production lead time has completed. Please allow 3-7 business days for shipping. You will receive an email with your tracking number as soon as your package ships. 

Unforeseen Shipping Issues 

From the time your package leaves Otea Textiles until it is delivered to your doorstep, all shipping liability lies with UPS. Missing packages claims must be filed by the customer. File a claim HERE. After the package is marked as delivered by UPS, packages become the customer's responsibility. Otea Textiles cannot provide refunds for lost or stolen packages post-delivery. 

Request Signature

Domestic packages do not require a signature, unless otherwise specified.

Order Processing 

All orders are processed within 2 days from receipt of payment.

International Shipping

International shipping is available for most countries, and pricing varies depending on the items in your cart. Please proceed to checkout to see if shipping is available in your area.

Returns

Please note that we do not accept returns at this time. If there is a problem with your order, contact us at ciao@oteatextiles.com and we'll work with you to make it right.

Otea fabrics and wallpapers are made to order. We do not accept returns unless the product is damaged or faulty. If that is the case, please email us at ciao@oteatextiles.com and we'll work with you to make it right.

All return eligible items must be returned in their original condition and product packaging. We advise sending returned packages using a reliable carrier of your choice with tracking to:

Otea Textiles, LLC

attn: RETURNS

5746 Baum Boulevard

Pittsburgh, PA 15206